SkyCity Casino Queenstown Privacy Policy

SkyCity Casino Queenstown operates as part of SkyCity Entertainment Group Limited. This privacy policy explains how personal information is collected, held, used and disclosed in accordance with the Privacy Act 2020.

The policy applies to personal information collected at the Queenstown casino venue, through loyalty programmes, and in connection with gaming and hospitality operations. It covers information collected directly from you, through use of the facilities, and from third parties where permitted by law.

1. Information Collected

Personal information is collected to provide gaming and related services, meet regulatory obligations, and manage venue operations. The types of information collected include:

1.1 Identity and Contact Information

• Name, date of birth, address, telephone number and email address
• Government-issued identification documents

This information is used for account registration, identity verification and compliance with anti-money laundering obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

1.2 Gaming Activity Data

When you use a SHOW by SkyCity card or participate in gaming at the venue, information about gaming activity may be collected, including:

• Expenditure amounts
• Frequency of visits
• Duration of gaming sessions
• Types of gaming engaged in

This data is collected through electronic monitoring systems linked to player cards and gaming equipment.

1.3 Financial Information

In certain circumstances, information about financial circumstances, source of funds and source of wealth may be collected. This occurs where required under anti-money laundering legislation or when conducting enhanced customer due diligence.

1.4 Surveillance Records

Video surveillance systems operate throughout the premises. Surveillance footage is collected for security purposes, enforcement of exclusion orders, support of responsible gaming measures, and to meet legal and regulatory compliance requirements.

2. Use of Personal Information

Personal information is used for the following purposes:

2.1 Gaming Services and Account Management

Personal information is used to provide gaming services, manage SHOW by SkyCity card accounts, process transactions and maintain records of interactions with the venue.

2.2 Host Responsibility and Harm Prevention

Gaming activity is monitored to identify customers who may be at risk of gambling-related harm. This monitoring supports intervention where appropriate and notifications if regulatory limits or self-imposed limits are being approached or exceeded. Information is used to fulfil host responsibility obligations as a licensed casino operator.

2.3 Regulatory Compliance

Personal information is used to comply with obligations under New Zealand law, including the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, casino licensing requirements and other regulatory frameworks. This includes identity verification, transaction monitoring and reporting to authorities when required.

2.4 Exclusion Enforcement

Personal information and surveillance records are used to enforce exclusion orders. Exclusions may apply across multiple SkyCity venues in New Zealand, including SkyCity Auckland, SkyCity Queenstown Casino and SkyCity Hamilton. Exclusion periods typically last for two years and remain in effect until re-entry conditions are satisfied.

3. Disclosure of Personal Information

Personal information may be disclosed to third parties in the following circumstances:

3.1 Regulatory and Law Enforcement Bodies

Personal information is disclosed to New Zealand regulators and law enforcement agencies as required or authorised by law. These bodies include the Department of Internal Affairs, Gambling Commission, Inland Revenue Department and New Zealand Police.

3.2 Other SkyCity Venues

Personal information may be shared with other SkyCity casino venues in New Zealand for exclusion enforcement, host responsibility coordination and fraud prevention.

3.3 Verification and Credit Agencies

Personal information may be disclosed to fraud-checking agencies and credit reference agencies to verify identity, assess creditworthiness and prevent fraudulent activity.

3.4 Service Providers

Personal information may be disclosed to third-party service providers that assist in operating the venue, processing transactions or fulfilling regulatory obligations. These providers are required to handle personal information in accordance with the company’s instructions and applicable privacy laws.

4. Data Retention

Personal information is retained for as long as necessary to fulfil the purposes for which it was collected and to meet legal and regulatory obligations. Retention periods vary depending on the type of information and the purpose of collection. Gaming activity records, identity verification documents and transaction records are retained in accordance with anti-money laundering legislation and casino licensing requirements.

5. Your Rights

Under the Privacy Act 2020, you have the right to request access to personal information held about you and to request correction of any inaccurate information. You may also request information about how your personal information has been used or disclosed.

To exercise these rights or to make a privacy-related enquiry, contact SkyCity Entertainment Group Limited using the details provided in this policy. Requests will be handled in accordance with the timeframes and procedures set out in the Privacy Act 2020.

6. Security Measures

Physical, technical and administrative security measures are implemented to protect personal information from unauthorised access, use, disclosure, alteration and destruction. Access to personal information is restricted to authorised personnel who require it to perform their duties. Surveillance and monitoring systems are operated in secure environments with controlled access.

7. Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in practices, legal requirements or operational needs. Updated versions will be made available at the venue and through the official website. Continued use of the services following any changes constitutes acceptance of the updated policy.

8. Contact Information

For privacy-related enquiries, requests for access or correction, or complaints about the handling of personal information, contact SkyCity Entertainment Group Limited through the channels provided on the official websites at skycityqueenstown.co.nz or skycity.co.nz.

If you are not satisfied with the response to a privacy complaint, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

This privacy policy is effective as of the date of publication and applies to all personal information collected by SkyCity Casino Queenstown in connection with gaming and hospitality operations in New Zealand.