Skycity Casino Queenstown Terms of Use

1. Introduction and Scope

These Terms of Use govern access to and use of the facilities, services, and digital resources associated with Skycity Casino Queenstown, operated as part of SkyCity Entertainment Group Limited and its related entities. By entering the premises or accessing any service associated with Skycity Casino Queenstown, you acknowledge and agree to comply with the conditions set out in this document.

Skycity Casino Queenstown is a licensed casino venue located in Queenstown, New Zealand. It operates as one of six licensed casinos in New Zealand and is subject to applicable New Zealand gambling legislation and regulatory requirements. The venue holds a casino licence that has been extended to allow continued operations until 2040.

Where specific terms are not addressed in property-level documentation, the group-level Terms and Conditions published by SkyCity Entertainment Group Limited apply. Users are advised to review all applicable group-level legal documentation available through official SkyCity channels.

2. Access Conditions

2.1 Minimum Age Requirement

Access to Skycity Casino Queenstown, including all gaming areas and associated facilities such as the Wild Thyme Bar and Kitchen, is restricted to persons aged 20 years or older. This restriction applies without exception.

Persons under the age of 20 are not permitted to enter the casino premises or any associated facility subject to this age restriction. The minimum age requirement also applies to membership in the SHOW by SkyCity rewards programme at this venue.

2.2 Acceptable Identification

All persons entering Skycity Casino Queenstown may be required to present valid identification confirming their age and identity. Accepted forms of identification are as follows:

• New Zealand or overseas passport - current and valid
• New Zealand or overseas photo driver licence - current and valid
• Hospitality Association (HANZ) 18+ card - current and valid
• Government-issued photo ID with date of birth - current, valid, and issued by a recognised government institution

Identification must be current at the time of presentation. Expired documents will not be accepted. HANZ 18+ cards are available through the Hospitality Association of New Zealand or at any New Zealand Post Shop.

2.3 Consequences of Underage Access

If a person under the age of 20 is found on the premises of Skycity Casino Queenstown, the following actions will be taken:

• A trespass order will be issued against the individual. Under the terms of such an order, the individual is prohibited from returning to any SkyCity venue for a period of two years, including during any period in which the individual reaches the age of 20.
• The individual may also be subject to prosecution and a fine of up to NZ$500 under applicable New Zealand law.

3. Operating Hours and Access Restrictions

Skycity Casino Queenstown is open to the public from 11:00am to 1:00am daily. The venue is closed on the following days or during the following periods:

• Christmas Day: closed for the full day
• Good Friday: closed for the full day
• Anzac Day: closed between 12:00am and 1:00pm

Access to the venue outside these operating hours is not permitted. The venue reserves the right to refuse entry to, or remove, any person from the premises in accordance with applicable law and internal policy.

4. Exclusion Programme

4.1 Scope of Exclusion

Skycity Casino Queenstown participates in the SkyCity group-wide exclusion programme. An exclusion arrangement entered into at any participating SkyCity venue applies across all covered properties, including SkyCity Auckland, Skycity Casino Queenstown, and SkyCity Hamilton.

4.2 Duration and Conditions

Exclusion from gaming areas at covered venues applies for a minimum period of two years from the date the exclusion arrangement is established. Re-entry to gaming areas following the exclusion period is subject to conditions set by SkyCity. Persons under an active exclusion arrangement are not permitted to access gaming areas at any covered venue, regardless of the property at which the exclusion was initiated.

4.3 Voluntary and Mandatory Exclusion

Exclusion may be initiated voluntarily by the individual or may be applied by SkyCity in accordance with its host responsibility obligations. Persons who believe they may be affected by gambling-related harm are encouraged to contact the gambling helpline at 0800 654 655.

5. Responsible Gambling Obligations

Skycity Casino Queenstown operates under a host responsibility framework consistent with New Zealand gambling legislation. The venue is required to prevent underage gambling and to minimise gambling-related harm among its patrons.

Users of the venue are expected to engage with gambling activities in a manner consistent with responsible gambling principles. Responsible gambling messaging is communicated across the venue and associated services, including the SHOW by SkyCity rewards programme.

Persons seeking assistance with gambling-related concerns may contact the national gambling helpline at 0800 654 655 at any time.

6. Group-Level Legal Framework

The legal relationship between users and Skycity Casino Queenstown is governed in part by the Terms and Conditions of SkyCity Entertainment Group Limited and its related entities. These group-level documents address matters including but not limited to intellectual property, website access, user obligations, and service conditions applicable across SkyCity properties.

Where Queenstown-specific terms are not separately published, the applicable group-level documentation governs. Users are responsible for reviewing current group-level terms through official SkyCity channels.

7. Contact Information

For enquiries related to these Terms of Use or access conditions at Skycity Casino Queenstown, users may contact the venue by telephone at 0800 SKYCITY. Additional contact information and official documentation are available through the official SkyCity Queenstown website at skycityqueenstown.co.nz.